Return and Buy-back Policy
Though we are confident this situation will never arise, we have taken care of it.
We have 7 days no questions asked return and exchange policy.
The exchange value will be calculated as follows:
- Gold: 100% of the invoice value
- Diamond: 100% of the invoice value
- Making charges: none
- GST: none
In case you wish to raise a request for a return and exchange, you are requested to write an email info@jewelaffaire.com with your order number, invoice, photograph of the product and the authentication certificate.
Once our team takes a preliminary check on the product being in good condition, we will send an email confirmation and arrange for a pickup from your address. You are requested to handover all the products, invoice and certificates in the same box with proper packaging back to the pickup executive. Once the box reaches our officer, our team will undertake a thorough check of the product.
Once it passes the quality check, we will issue a credit note as per value above. You can purchase a new product within 30 days of the credit note issuance. The quality check will also involve ensuring the authentication of the diamond shipped v/s returned, using the unique identification number (UIN) that is mentioned in the certificate and that is in scripted on the diamond. No wear and tear, re-work, alteration should have been done on the products for it to be eligible for this policy.
In case the product is damaged on receipt or the UIN does not match then your return request will be rejected our team will contact you for further information. The Company’s decision regarding the quality check shall be final and binding on the customer. Under no circumstance the Company will return money to the customer.
More information for each product-
- Our Lab Grown Diamonds are EF colour VVS-VS clarity (all below 1 ct solitaires)
- All 1 ct+ solitaires are IGI certified & available in options of E/F colour and VVS/VS clarity
- All products are 14K gold and available in 18K and 3 color options : Yellow, White, and Rose Gold
- Ladies ring pricing is maximum for ring size 14 and for Gents, it is till ring size 21. Additional charges will be applicable above that.
- Each piece is customized and made to order. Center solitaires can be set according to your preference provide free engraving such as a date/number wherever possible.
Payment terms:
50% advance is collected before processing your order balance 50% before order ships
- The prices are indicative considering Gold Rate @ Rs. 9k/gm. Will modify subject to change of rate
- The price is also subject to the final diamond wt. +/- 5%
Buyback Policy
- You can sell your jewellery back to us under our Lifetime Buyback Policy.
- Receive 100% value of the net metal weight calculated at the current prevailing metal rate.
- Jewel Affaire offers 80% of the diamond value based on the current market price.
- Any discounts received during the original purchase will be deducted from the final buyback amount.
The buyback policy is applicable for purchases with an invoice value of up to INR 3,00,000.
FAQs on Lifetime Buyback and Exchange – Jewel Affaire
Will making charges be deducted during exchange or buyback?
Yes, making charges will be deducted. The value of your jewellery is calculated based on the current market price of the metal multiplied by the net metal weight. Any diamonds or gemstones will be valued according to our internal evaluation table, provided the Quality Check Department approves their weight and quality.
Will GST be deducted?
Yes, GST paid at the time of purchase will be deducted during exchange or buyback.
What if I can’t find a suitable product for exchange?
You’ll need to choose a new product to complete an exchange. For assistance, feel free to contact the Jewel Affaire team at info@jewelaffaire.com or call +91-9625857611. If you’re unable to find a suitable product, you may opt for our lifetime buyback policy instead.
How should I package my jewellery for return or exchange?
Use the original packaging, including the box and outer carton. Wrap the box in bubble wrap for safety. Include the original certificate, invoice, and any accessories received. Missing documents may lead to a deduction in refund value. Customers are advised to make a video while packing the product to help with the refund/exchange process if needed.
How is the exchange/buyback value calculated?
Once we receive the product, our Quality Check Department will verify if it qualifies under our policy. If approved, the value will be calculated based on the net metal weight and prevailing market rate. Diamonds and gemstones will be valued using our internal table. If the product does not meet policy requirements, it will be returned to you. Exchange terms for promotional items may vary—please contact our team for more details.
Can I return or exchange custom-made jewellery?
No, custom-made jewellery is not eligible for return or exchange.
What if I lose the original invoice or guarantee card?
If lost, a fee of INR 2,000 will be charged to retrieve the product’s details.
What if I lose the certificate?
A charge of up to INR 5,000 will apply for re-certification. For solitaire jewellery, charges may differ and will be communicated accordingly.
Can I return any jewellery for buyback?
Only Jewel Affaire jewellery that meets our quality criteria is eligible for exchange or buyback.
When will I receive the buyback amount?
The amount will be credited to your bank account within 15 business days after successful quality verification, provided your bank details are shared on time.
Will purchase discounts or gifts be deducted?
Yes, any discount or free gift received at purchase will be deducted from the refund value.
Is there a maximum value for buyback eligibility?
Yes, buyback is available for purchases under INR 3 lakhs. For invoices over this amount, only the lifetime exchange policy applies.
Who pays for shipping during exchange or buyback?
The customer bears the shipping cost, calculated as INR 1,000 or 2% of the invoice value, whichever is higher.
Are there processing fees?
Yes, a processing fee of INR 1,000 is applicable for both exchange and buyback.
How do I request a lifetime exchange or buyback?
Email info@jewelaffaire.com or call +91-9625857611 (between 12:00 PM to 8 PM IST) with product details to raise a request.