Jewel Affaire, with its registered office located at Kucha Mahajani Chandni chowk, New Delhi – 110006, is the sole owner and operator of this website. Throughout these Terms and Conditions, the terms “we,” “us,” “our,” “this website,” or “jewelaffaire.com” refer to Jewel Affaire.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by the Terms & Conditions stated below (as amended from time to time). Your continued use of the site signifies your agreement to comply with these terms for the duration of your interaction with the website.

Updates & Modifications

We reserve the right to modify or update these Terms & Conditions at our sole discretion without prior notice. It is your responsibility to regularly review the terms for any changes.

Contact Us

For any questions, concerns, or suggestions regarding these terms or the website, feel free to reach out to us:

📧info@jewelaffaire.com

📞 +91-9625857611 (12:00 PM – 8:00 PM IST)

Eligibility

• You must be 18 years or older and legally competent to enter into a contract under the Indian Contract Act, 1872.
• Individuals who are “incompetent to contract” under the Act, including minors and unregistered businesses, are not eligible to use or transact on this website.
• Visitors outside India are responsible for ensuring that accessing this site is in compliance with their local laws.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion if eligibility conditions are not met.

State-Specific Compliance

Some Indian states may restrict the inter-state sale of goods or require specific documents to prevent dual taxation. If your order falls within these restrictions, we reserve the right to accept or reject the transaction accordingly.

PAN Card Requirements

In accordance with Indian tax laws:

• For orders exceeding ₹2,00,000, customers are required to provide PAN card details.
• The billing name must match the PAN card exactly.
• Failure to provide valid PAN information may result in order cancellation.

This requirement complies with the Consumer Protection Act, 2019, and is intended to uphold transparency and protect your rights regarding returns, refunds, or exchanges.

Data & Privacy Compliance

All personal data collected is handled in accordance with the Information Technology Act, 2000 and, where applicable, the Personal Data Protection Bill.

Your data is collected, stored, and processed in line with the Jewel Affaire Privacy Policy. By using this website or submitting your personal information, you consent to the practices described in our Privacy Policy.

To learn more, please review our full Privacy Policy.

Ownership & Copyright

This website, including all of its design elements, text, graphics, logos, icons, images, product content, videos, and software, is the exclusive property of Jewel Affaire and protected under the Indian Copyright Act, 1957, and other applicable international laws.

No content from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form without prior written permission from Jewel Affaire.

License & Website Usage

You are granted a limited, revocable license to access and use the Jewel Affaire website strictly for personal, non-commercial purposes. You may download, copy, or print content for your private use only. However, you may not:

• Modify or alter the content in any form.
• Use the content for commercial gain.
• Publish, distribute, transmit, reproduce, or create derivative works.
• Reverse engineer or decompile any part of the site.
• Remove copyright, trademark, or proprietary notices.

Any unauthorized use immediately terminates the permission granted by Jewel Affaire. Furthermore, users agree not to misuse the website in ways that could impair its functionality or compromise its integrity.

Real-Time Pricing Disclaimer

Prices of Gold, Platinum, Diamonds, and Gemstones are dynamic and fluctuate frequently. Jewel Affaire updates product prices between 1 PM and 4 PM (IST) daily. Temporary price inconsistencies may occur during this update window. We appreciate your understanding and apologize for any inconvenience caused.

Account & Registration

All personal data collected is handled under the Information Technology Act, 2000 and in alignment with India’s evolving Personal Data Protection Bill.

By using this website, you agree to:

• Maintain the confidentiality of your account and password.
• Accept responsibility for all activities conducted through your account.
• Provide accurate, up-to-date, and complete information during registration.

If you suspect unauthorized account activity, please notify us immediately at info@jewelaffaire.com.

Jewel Affaire reserves the right to suspend accounts, refuse service, or cancel orders at its discretion.

By providing any data on our platform, you grant Jewel Affaire a worldwide, royalty-free, irrevocable, and sublicensable license to use that data in connection with our business operations across all media now known or developed in the future.

Product Representation

Jewel Affaire strives to present products as accurately as possible. However, variations in color, texture, or detail may occur due to differences in display screens. We do not guarantee your monitor will reflect the true appearance of our products.

In the rare event of a pricing error, we reserve the right to cancel the order even if payment has been processed. If your purchase doesn’t match its description, you may return it unused as per our refund and exchange policy, in accordance with the Consumer Protection Act, 2019.

User Equipment Responsibility

You are responsible for securing and maintaining all devices and connections (computer, phone, internet access, etc.) needed to access our website. Jewel Affaire does not accept liability for any damage caused to your equipment while using the website.

Content Submission

By submitting content (e.g., reviews, blog comments, discussions), you agree that:

• All non-employment-related submissions are considered non-confidential and non-proprietary.
• Jewel Affaire may use, edit, or publish your submissions without notice, compensation, or consent.
• You retain responsibility for the legality and originality of your submissions.

We reserve the right to moderate or remove any content and to restrict access to community features without notice.

Acceptable Use Policy

You may not submit or share any content that:

• Is offensive, obscene, defamatory, or unlawful.
• Infringes on third-party intellectual property or personal rights.
• Contains personal or sensitive data shared without consent.
• Promotes spam, phishing, or impersonation.

You also agree not to misuse the Jewel Affaire website to impersonate others, hack into systems, or attempt unauthorized access to secure areas of the website or connected networks.

Warranty Disclaimer

All content, services, and products provided on the Jewel Affaire website are offered on an “as is” and “as available” basis.

We expressly disclaim all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose.
• Guarantees of uninterrupted service or error-free content.
• Protection against viruses or harmful code.

Jewel Affaire is not liable for any direct or indirect damages, including but not limited to incidental, punitive, or consequential damages, resulting from your use of the website.

Liability Restrictions

Jewel Affaire is not liable for damages arising from breach of contract, negligence, technical malfunctions (such as virus infections, deletion, delay, unauthorized access), or force majeure events. We also disclaim responsibility for defamatory, unlawful, or infringing actions by users or third parties.

Jewel Affaire is not responsible for any denied transaction due to cardholder limits set between our systems and the acquiring bank.

Some jurisdictions do not allow certain warranty disclaimers or damage exclusions. If such laws apply to you, portions of this section may not apply. Nevertheless, Jewel Affaire’s total liability for all claims will never exceed the amount paid by you for access to jewelaffaire.com.

Indemnity

You agree to indemnify and hold Jewel Affaire, its employees, directors, agents, and affiliates harmless from any claims or liabilities arising from your misuse of the site or violation of any law or rights of others. This clause survives the termination of the Terms of Use.

Coupon Terms

Jewel Affaire offers promotional eCoupons to select users. These eCoupons are non-transferable privileges, not rights, and may be revoked at any time. Misuse or violation of our Terms of Use may lead to termination of coupon eligibility.

Grievance Redressal

Jewel Affaire handles personal data as per the Information Technology Act, 2000 and India’s evolving Personal Data Protection Bill. For concerns, contact our grievance officer at info@jewelaffaire.com.

Governing Law

These Terms of Use and all activities on jewelaffaire.com are governed by Indian law. Disputes will be subject to the exclusive jurisdiction of courts in Delhi. If a clause is found unenforceable, it will be limited as necessary, and the remaining terms will remain in effect.

Dispute Resolution

All disputes shall be resolved amicably or, if unresolved, exclusively by the courts in Delhi.

Modifications

Jewel Affaire may revise these Terms at any time. Continued use of the website implies your acceptance of the updated terms. Please review regularly.

Jurisdiction and Validity

jewelaffaire.com is managed from New Delhi, India. Accessing the site from outside India is at your own risk and subject to local laws. This document is an electronic record under the IT Act, 2000 and does not require a physical signature.

Store Delivery Terms

For store deliveries, include your billing address. If address changes are required, notify us at least 48 hours before dispatch. Post-dispatch address changes are not permitted. Pickup requires valid photo ID. Requests must be made via email to info@jewelaffaire.com.

Purchase Process

Purchases can be made by:

• Adding items to the cart from the website
• Customizing products directly on product pages
• Calling +91-9625857611to order with assistance

Unregistered users must create an account to purchase. Required legal information (PAN/GST) must be provided. Orders are confirmed only upon receipt of payment. COD is not available at this time. Orders may be verified by our jewellery experts.

Transaction Status

If a user’s bank declines a payment related to an order, jewelaffaire.com reserves the right to withhold shipment of the item without any obligation or liability. Similarly, if the payment gateway detects any fraudulent activity associated with a transaction, jewelaffaire.com may cancel the order at its discretion. In such cases, the customer may be contacted by our support team for additional documentation to verify the authenticity of the transaction. If the payment is flagged and not cleared by the gateway, the order cannot be processed, and the amount paid will be refunded through the original payment method. This process aligns with the Consumer Protection Act, 2019, ensuring protection for consumers in cases of faulty or misrepresented products.

Pricing and Product Availability

jewelaffaire.com does not own the diamonds listed on its platform. These are sourced from independent vendors only upon confirmation of a user’s order. Other products showcased are either custom-designed by jewelaffaire.com or crafted by third-party manufacturers. In cases where a requested product becomes unavailable or restricted for delivery, the user will be informed accordingly.

If a selected diamond is no longer available before payment is finalized, jewelaffaire.com will propose a comparable alternative. Should the user approve, the revised order will be processed. If the substitute diamond is priced higher, the user must pay the difference; if lower, the difference will be refunded as per our terms. This policy is compliant with the Consumer Protection Act, 2019.

Diamond pricing on the website is influenced by various factors such as the type of diamond, vendor reputation, design, and market fluctuations. As a result, listed prices may differ from prevailing retail prices. All diamond and gemstone data is intended for general reference. jewelaffaire.com does not offer appraisals, valuations, or professional investment advice, and is not liable for the accuracy of such information. Grading and pricing are based on expert interpretation and are not guaranteed.

Personal data collected is processed in accordance with the Information Technology Act, 2000, and relevant updates under India’s Personal Data Protection Bill.

In rare instances, technical errors may cause inaccurate data or pricing on the Website. jewelaffaire.com reserves the right to amend any such errors and will not honor incorrect prices. Price changes may occur without prior notice, and the price applicable to an order is that which is listed on the date the order is placed. Prices are fixed and non-negotiable. For assistance, please contact us at +91-9625857611

Prices are based on the fluctuating market rates of gems and precious metals and may change without notice. The amount charged will be the price shown at the time of purchase.

Variance in Product Weight

Due to differences in the manufacturing process, actual product weight may vary from the listed weight. If the final product weighs less than stated, jewelaffaire.com will refund the difference. If the product is heavier, the customer must pay the additional amount. Weight variance is determined after the product is completed.

Advance Payment for Customized Products

jewelaffaire.com may request an advance payment for customized items at the time of order placement. In case of cancellation, the advance payment will not be refunded.

jewelaffaire.com is not liable for failed transactions resulting from the cardholder exceeding their credit limit.

Use of Promotional Codes

jewelaffaire.com reserves the right to restrict or reject the use of any promotional code at any time. Expired codes will not be honored. Codes may be limited to specific products or purchases, and verification may be required. Unless otherwise noted, promotional codes cannot be combined with other discounts. For offline payments, discounts apply only within the promotional period.

External Resources

The Website may link to third-party sites for informational purposes. jewelaffaire.com is not responsible for the content or accuracy of these external sites and does not endorse or monitor them.

Force Majeure

Jewel Affaire will not be held responsible for any delay or failure to fulfill its obligations due to causes beyond its reasonable control. These causes may include but are not limited to natural disasters, acts of war, riots, government restrictions, changes in laws or regulations, cyberattacks, technical failures, or other unforeseen events that prevent or delay service.

Fraudulent Transactions

Any individual who attempts to use the Jewel Affaire website for fraudulent or unlawful activities will be subject to legal consequences. This includes recovery of the value of goods, administrative fees, damages, and legal costs. We reserve the right to initiate legal proceedings in the event of suspicious or criminal activity involving our platform.

Termination

This agreement remains in effect until terminated by either party. You may end the agreement by ceasing use of the website and notifying us in writing through registered Indian post. Jewel Affaire may terminate this agreement without prior notice, revoking access to the site. Termination will not relieve you of any obligations for previously confirmed orders. Post-termination, all downloaded content must be deleted from your devices.

Restriction

Jewel Affaire reserves the right to limit the quantity or value of items per order or per customer, including purchases made with the same payment method or shipping address. These restrictions may apply even across multiple user accounts. We also reserve the right to refuse service to any individual, at our discretion.

Cancellation by Jewel Affaire

Orders may be cancelled at our sole discretion for various reasons including limited availability, pricing or product description errors, issues detected by our fraud control team, or incomplete customer information. We will notify you if further details are required or if your order is declined fully or in part.

Customer Cancellation

Customers may cancel their order before it has been shipped. Refunds will be processed through the original payment method. If the card used is no longer active, a refund will be initiated within 7 business days via cheque or net banking, following RBI guidelines. If the transaction failed but your account was debited, the funds will be returned as quickly as possible.

Liability

To the fullest extent permitted by law, Jewel Affaire disclaims all liability for damages or losses resulting from use of our website or the delivery of purchased products. For international orders, Jewel Affaire provides only a certificate of authenticity, not product warranties. Customers must verify and understand the product details before purchasing. All liability for product use lies with the customer.

Your Obligations

a) You agree to provide accurate, complete registration details and keep them updated.

b) Jewel Affaire may suspend or terminate access if any provided information is found to be false or outdated.

c) Any cost of re-delivery caused by incorrect user information will be borne by the user.

d) We reserve the right to verify any details provided by you. Access to our services may be denied upon finding inaccurate information.

e) You confirm that the delivery address provided is accurate and complete.

f) You agree to read product details carefully before placing an order.

g) Jewel Affaire is not liable for delivery delays caused by natural disasters, holidays, or unexpected events.

h) For international payments or overseas deliveries, a valid government-issued ID must be submitted.

Payment and Pricing

All domestic orders must be paid in INR. Prices listed include applicable taxes (CGST, SGST, IGST). When using international cards for domestic purchases, values will be converted to INR and currency conversion charges may apply. A government-issued ID must be presented for international transactions, including:

a) Passport with valid visa b) Driver’s license c) Employment ID d) Other valid ID from your country of residence